GAHH RETURN POLICY At GAHH Automotive, customer satisfaction is our #1 priority. Our Return Policy is intended to provide you with the support you need to make the sale by allowing non-warranty product returns subject to the following restrictions. Please read each section carefully. Damages and Shortages All shipments must be inspected at the time of delivery. Visible damages and package shortages must be noted on the Bill of Lading and the delivery driver must sign the Bill indicating acknowledgement of the damage/shortage. Claims for shipping damage/shortages not identified at the time of delivery will be denied. Hidden damage and item shortages must be reported within 30 days of the invoice date. Claims submitted after 30 days will be denied. Returnable Items/Restocking Most of the items you purchase from GAHH are returnable, subject to restrictions and restocking charges, although some are not. Please make sure that you have the correct part number and color of the item before you place an order. Incorrect color is not a valid reason for a return. If you would like a color sample prior to ordering, simply ask your Customer Service Representative, and we will send you one. Items must be returned within 60 days of the invoice date. Non-Returnable Items ¡ Cut roll goods, such as carpet, vinyl and canvas ¡ Less than a full hide of leather ¡ Special order items ¡ Items that are not original material and/or color ¡ Discounted or clearance items ¡ Individual set components such as headrests, armrests, bottoms and backrests Returnable Item Restocking Charges 10% of the cost of the item(s) approved for return. Minimum $20.00. Return Procedure 1. Call your Customer Service Representative to obtain a Return Material Authorization number. You will need one of the following: your Purchase Order number; the Invoice number; or the Sales Order number. Issuing of an RMA number is not an automatic determination of warranty or eligibility for return, but simply a way to track the item. 2. Write the RMA number on the outside of the package in LARGE letters, using a marking pen. 3. If the item is a non-warranty return, call a courier service and send the item PREPAID to GAHH. 4. If the item is a warranty return, GAHH will issue a call tag and UPS will pick up the item. 5. Once the item is received, GAHH will inspect the item to make a final determination on warranty or eligibility for return credit. ITEMS RETURNED WITHOUT A VALID RMA NUMBER WILL BE RETURNED AT YOUR EXPENSE