Returns Policy
We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably and we hope you will be fair and reasonable with us as well.
To qualify for a return, items must be received back to our facility within 60 days of your original order shipment date (as printed on your invoice). Exchanges must be received within 60 days. All return items are subject to a 10% restocking charge.
Exchange or credit will not be given unless the policy below is followed.
- Return authorization numbers will be required on ALL returns
- Before starting installation, check and compare interior component or top with the one on the car. Be sure the correct part was ordered for that particular car and that the convertible top's plastic windows are free of defects.
- Merchandise must be in the same condition as received. Merchandise will not be accepted if installation has been attempted.
- Merchandise must be carefully packaged in the same manner as it was received, with special attention being given to plastic windows on convertible tops.
- Damages caused by failure to unfasten fasteners prior to putting top in down position are not the responsibility of the manufacturer.
- Convertible top windows are not guaranteed after installation.
Non-Returnable Items Include:
- cut roll goods such as carpet, vinyl or canvas
- less than a full hide of leather
- special order items
- items that are not in original material and/or color
- discounted or clearance items
- custom ordered colors and materials are NOT returnable.
- individual seat components such as Headrests, Armrests, Bottoms, and Backrests
All non-warranty, returned items must be new and in the original unopened packaging. Items that have been installed, attempted to be installed, or opened are not acceptable for return.
To return and item purchased in this store use the button below to begin the process of selecting the item ordered and requesting an authorization number. If you process your return from this website you can better track the status of your return and your refund or exchange. If an item was not purchased from this website please call us at 818-767-6242.
We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably and we hope you will be fair and reasonable with us as well.
To qualify for a return, items must be received back to our facility within 60 days of your original order shipment date (as printed on your invoice). Exchanges must be received within 60 days. All return items are subject to a 10% restocking charge.
Exchange or credit will not be given unless the policy below is followed.
- Return authorization numbers will be required on ALL returns
- Before starting installation, check and compare interior component or top with the one on the car. Be sure the correct part was ordered for that particular car and that the convertible top's plastic windows are free of defects.
- Merchandise must be in the same condition as received. Merchandise will not be accepted if installation has been attempted.
- Merchandise must be carefully packaged in the same manner as it was received, with special attention being given to plastic windows on convertible tops.
- Damages caused by failure to unfasten fasteners prior to putting top in down position are not the responsibility of the manufacturer.
- Convertible top windows are not guaranteed after installation.
Non-Returnable Items Include:
- cut roll goods such as carpet, vinyl or canvas
- less than a full hide of leather
- special order items
- items that are not in original material and/or color
- discounted or clearance items
- custom ordered colors and materials are NOT returnable.
- individual seat components such as Headrests, Armrests, Bottoms, and Backrests
All non-warranty, returned items must be new and in the original unopened packaging. Items that have been installed, attempted to be installed, or opened are not acceptable for return.
To return and item purchased in this store use the button below to begin the process of selecting the item ordered and requesting an authorization number. If you process your return from this website you can better track the status of your return and your refund or exchange. If an item was not purchased from this website please call us at 818-767-6242.
Request a Return